Get in Touch With Us
If you have a question about anything on this site, whether that's how we rank casinos not on Gamstop, a specific offer you've seen on our Trusted Non GamStop Casinos UK page, or something else entirely, this is the page for reaching us. Below is how to get in touch and what happens once you do.
Ways to Contact Us
Email is the best route to our editorial team. Send your message to [email protected] and a real person will read it and reply, usually within two working days. There's no live chat or phone line at this time, so email keeps things simple and traceable for both sides.
A short summary of what you're asking about at the top of your message helps us route it to the right person faster. If your query relates to a particular brand, such as Betmica, Kikibet or any other operator featured on the site, mentioning the name directly saves us going back and forth.
What We Can Help With
- Questions about specific casinos — If you want more detail on how Betmica, Kikibet, Betninja, WinnerIsland or any other listed site works, what games they run, or what their welcome offer actually requires, ask and we'll point you to the relevant part of the site or clarify directly.
- How we rate and rank — If you're curious about the criteria behind our editorial scores, we're happy to explain the reasoning in more depth than the ranked list allows.
- Corrections — Offers, terms and licensing details at casinos not on Gamstop change often. If something looks out of date, tell us and we'll check it promptly.
- Feedback on content — Suggestions for topics we haven't covered, or areas you'd like explained more clearly, genuinely shape what we write next.
- Concerns about your own play — If you're reaching out because gambling has become a worry for you or someone close to you, say so in your message. We take this seriously and will point you towards appropriate independent support resources rather than leaving it unanswered.
What We Can't Help With
We're an independent comparison site, not a casino operator, so we can't access your account, process a withdrawal, resolve a dispute over a bonus, or verify your identity documents. Those matters sit with the casino itself, and its support team is who can actually action them. Where we do carry commercial relationships with operators listed here, they don't influence which questions we answer or how we answer them.
How Quickly You'll Hear Back
We aim to respond within two working days. That said, if your message arrives during a particularly busy period, it may take a little longer. We don't rely on automated replies to give the impression of a response, so if you haven't heard from us after a few days, it's worth checking your message reached the right address and, if needed, sending it again.
Before You Write In
A lot of common questions are already answered elsewhere on the site. If you're weighing up which casino not on Gamstop suits you, our Trusted Non GamStop Casinos UK page walks through the leading options, their offers and what to check before signing up. It's worth a look before you email, in case the answer is already there.
Whatever the reason for getting in touch, we read every message that comes in. Thank you for taking the time to reach out.